Return & Refund Policy
At Indus Sourcing Solutions., we value your satisfaction and want your shopping experience to be completely worry-free. This detailed policy explains when and how you can return your purchases, what conditions apply, and how we handle refunds and replacements. Our goal is to keep the process simple, transparent, and fair for all customers.
1. Eligibility
You are eligible to return an item within 14 days of delivery if it meets any of the following conditions:
- The item is faulty or defective.
- The item was damaged during shipping.
- The item you received is not as described or is incorrect.
All returns must be accompanied by the original invoice and proof of purchase.
2. Condition of Returned Items
To qualify for a return, the product must be unused, in its original packaging, and include all accessories, manuals, and warranty cards. Items that show signs of misuse, modification, or accidental damage will not be accepted for return.
3. Refunds & Replacements
After receiving your returned item, our team will inspect it and notify you of the approval or rejection of your return. If approved:
- Refunds will be processed within 7 business days and credited to your original payment method.
- Replacements will be shipped at no additional cost for eligible cases.
4. Return Shipping Costs
If the return is due to a defect, damage, or an error on our part, we will cover all shipping costs. For change-of-mind returns, the customer will be responsible for shipping fees.
5. How to Initiate a Return
To start the return process, please contact our customer support team via phone or email. We will provide you with a return authorization and step-by-step instructions to ensure your return is processed smoothly.